Store Policies
Terms of Payment
We accept Cash, Checks (with valid California drivers license), Travelers checks, Visa, MasterCard and most ATM cards.
We also offer commercial accounts to businesses which use a minimum monthly amount of services. Open account terms are net 30. Please ask for more info if you are interested in an account.
Resale - Tax Exempt Orders
If you have a sellers permit from the California State Board of Equalization please fill out and submit a California Resale Certificate so we can have it on file. Once you have done this your orders will be exempt from sales tax unless specified otherwise (personal orders and studio samples are taxable). You can download a Resale Certificate here. We must have an original signed certificate on file - you can fax a copy to get started, but please mail or bring in the original.
Rush Services
We are not a one hour lab - that was where we started, but we have changed into more of a pro-lab specializing in wedding photography printing.. we are normally quite busy, and prefer to take 2-4 days on most orders that are more than just a roll or two (which we offer one day service on most of the time!). If you need something sooner, we can almost always accommodate you, but please keep in mind that our workflow is not based on rushing everything through in the shortest time possible. Normally we have no rush charges, and are happy to help out if you are in a bind.. occasionally we do charge a 50% rush fee... but that is rare.
Our Quality Guarantee
We take great pride in our work, but occasionally we do make mistakes. If you are ever unsatisfied with our product or service, please bring it back and we will gladly redo it to correct it. We welcome your comments on our service.
Limit of Liability
We truly do take great pride in our work, but occasionally really bad things do happen. In that case, we will do our best to make things right again. However, it is important to realize the extent of our liability... and here it is: Submitting any film, print, slide, negative or electronic media to Fromex Photo Lab for processing, printing or other handling constitutes an agreement by you that any damages or loss by our company, subsidiary, or agents, even though due to the negligence or other fault of our company, subsidiary, or other agents, will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance of the film, print, slide, negative or electronic media is without other warranty or liability, and recovery for any incidental or consequential damages is excluded. Fromex Photo Lab does not assume liability, whether lost or damaged by fire, theft, negligence or any other means for customer supplied materials, such as frames, paintings, artwork, etc. that are submitted with orders. Should you chose to leave materials or prints, not processed in our lab, for mounting, we cannot assume responsibility for any damage incurred. We cannot be responsible for materials left unclaimed for more than thirty days after completion of our service. All prices and service specification are subject to change without notice.
Copyright Laws and Photography
Photos taken by a professional photographer generally have an implied copyright - that is the image is owned by the photographer, even if the photographer has sold a print to you. We respect this copyright and will not copy or duplicate images that we suspect are copyright protected - even if there is no visible copyright mark. We will only duplicate these types of images if there is a written letter from the photographer giving us permission to do so. The customer further agrees to hold harmless and indemnify Fromex Photo Lab for any costs or judgments resulting from claim for copyright infringement by the owner or his agents.